At OZVAN we ensure that your item is securely packaged before posting. Your tax invoice will either be sent by e-mail or may be included in the packaging. Goods purchased from our online store are usually processed within three working days of us receiving your order and then shipped. In cases where items displayed are out of stock we will contact you with details of when the goods are expected to arrive. Some in store items will be dispatched direct from our interstate suppliers, this is so we can provide our customers with the best price on these items by eliminating the freight costs form our supplier to us.

Our state of the art shipping calculator will provide you with the most cost effective shipping quote including insurance cover. The choice of carbon offsets is also available for customers who wish to take advantage of this option. Our calculator will also determine which of our freight companies will deliver your goods for the least amount of money based on where the goods are to be shipped. The number of shipping days displayed in our cart process is the length of time it may take to ship your goods form the date of dispatch, and not the length of time it will take to receive your goods once your order has been placed