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Upon receiving your item unpack it carefully and check that what you have ordered is correct. In the event that there is a discrepancy with your order please contact OZVAN immediately by email, so that any concerns you may have can be addressed. Contact must be made with OZVAN within 14 days from the postage date. We will do our utmost to make sure that any issue you may have is rectified as we pride ourselves on our customer service.
We advise customers when ordering, to make sure that your item is chosen carefully. Returns on items incorrectly ordered or change of mind will not be accepted.
Where items have a manufactures warranty and there is an issue with the item within the warranty period, the item must be forwarded to the manufacturer for repair work. Please remember to retain your OZVAN tax invoice for warranty purposes.
In the event that an item is to be returned to OZVAN all packaging must be intact and the item must not have been damaged or used. Postage on all returns will be at the purchaser’s expense, as is when purchasing goods from any retail outlet. Returns, exchanges or credits will incur a 25% surcharge, this charge is at OZVAN’S discretion.
Should an incorrect item have been supplied, OZVAN will pay for all postage provided the item is returned in it’s original packaging, complete and intact. Contact with OZVAN must be made prior to any items being returned.
For peace of mind we offer all our customers the option of insuring their goods whilst in transit. If you have chosen to take out insurance and have a claim, the following procedures applies.
- Inspect all goods when they arrive.
- If the goods show any sigh of damage, please make a note of the damage on the couriers consignment note.
- Notify Ozvan of the damage immediately by email and attach pictures of both the damaged goods and packaging and email to email@example.com
- Once you email has been received we will send all the necessary information off to the insurance company.
- Claims can take up to 10 working days to be processed.
- Replacement goods will only be dispatched once a claim has been approved.